Our low commission, zero risk services include:
Contact us by phone, email, WeChat or online form, and our sales manager will call and/or visit you to discuss your specific needs and design a feasible solution for your business. Once an agreement is reached, we will collect your restaurant information and handle the design and setup work for your restaurant.
The initial start up takes approximately one week, but may take longer if integrating a third party POS or delivery system is required.
Free for sign up, no upfront cost, no deposit, no fixed monthly fee, no charges for website design and marketing, and no service fee. The only cost is the commission for each order.
We offer a highly competitive commission rate at as low as 3% of your total order amount. To save more (or even lower the cost to ZERO), we can help you set up an “online booking fee” or “convenience fee”; a percentage or dollar amount on all of your online orders.
No fixed term contract is required. The process is easy and simple. Our agreement includes a cancel at any time policy, so you can pause, stop, or cancel at anytime for any reason!
No, we do not provide delivery service directly. However, we can integrate a third party delivery system to help you manage your deliveries, or send your orders to a third party delivery service for $6.99+ per order.
We serve customers anywhere in the USA.
Unlike many companies who promote online ordering through their own web platform, we promote your online ordering through your own website. We put an online ordering button/link on your website and then direct the customer to your online menu on our platform for ordering and payment. This approach will help better promote your own brand, while we stand behind to support your business.
Yes, we specialize in website design! If you sign up for our online order service, we can build you a website for FREE. We take care of everything from domain purchase to design to hosting. The only thing you need to do is provide content for your website. We will work together to create a website that will reach customers with a clear and viable marketing message. Additionally, if you are not yet ready to use our online ordering service, we can still help build your website for an affordable fee.
No problem! If you are satisfied with your current website, we can simply add the online order button to your site. If your website is outdated and needs an upgrade or redesign, we will also handle that for FREE.
It will take approximately one week to put your restaurant website online; it may take a bit longer if more integration or design work is needed. We can evaluate this with you based on your needs.
Yes, we can help maintain your website, and keep it up and running while taking care of all technical issues. We will also maintain informational updates for you, including (but not limited to) updating hours of operation, announcements, promotions, photos, menus, and pricing. We will work with you to keep your website up-to-date and competitive.
We can help you purchase a domain name for your website. If you want to use your own domain name, that is absolutely fine.
In order to start using your online ordering, we need to setup the following items:
We create your online menu at no charge, aka completely for free! You will need to provide a high resolution pdf version of your current menu (the one you used your paper menu, which you can obtain from your printing company). You can send it to us by email, WeChat, or as an online submission.
Typically, your online menu will be active a couple of days after we receive your original digital pdf menu.
You can have multiple menus, such as one for weekdays, holidays, and special event catering.
There is no limit to how many food items you can have on your online menu.
Yes, food items can be in both English and Chinese.
Absolutely! We can help you add multiple options per your requirement.
Yes, we can help update your menus for free.
Absolutely, just send us your photos. We can also help take professional photos for your food if your restaurant is in applicable area.
Yes, we have the flexibility to create special categories for your promotion.
Yes, we can draw a delivery zone map and set delivery fees based on distance.
Yes, we can set a minimum $ amount on delivery per your request.
Yes, we can set customized hours based on your schedule, with pick-up and delivery listed separately.
Yes, we can set up multiple printers and tablets for you. Extra devices will incur a fee depending on the setup.
Contact us, and we will work with you according your new schedule. You can always turn on/off your online service by using your back-end tool.
Contact us and we will do it for you accordingly.
Your can receive online orders by multiple ways:
When orders are coming, you will receive automatic notification phone calls, simply hang up to terminate the notification. If you are on the browser, you will hear the tone ring for new coming orders. Otherwise, check your printer, fax machine, or email inbox for new orders.
Yes, future orders or pre-orders are supported.
Food menu items can be displayed in Chinese. All other information will be in English.
Yes, customers will need to call the restaurant to cancel an order. Once we receive the cancellation from the restaurant, the order will be removed, and a full refund will be issued if already charged.
Yes, customers will need to call the restaurant to cancel some food items. Once we receive the notice from the restaurant, the items will be removed from the order, payment amount will be recalculated, and a partial refund will be issued if already charged.
No, in this case, the customer must place a new order for the additional items.
Yes, there is a comment area on the order for customer to write any special requirements.
Yes, when the customer successfully places an order, a confirmation message will be sent to the customers email and phone via SMS.
On the restaurant order monitoring interface, just click the “Pick-up Notice” button on the order. The customer will receive a notification by phone call, SMS, and email automatically.
No, we are not responsible for no-show orders. If the customer has paid online, it is up to the restaurant to decide how to deal with the payment. If the customer did not pay online, it is the restaurants responsibility to contact the customer regarding the issue.
For all orders using online credit card or PayPal payment, our payment system will verify the customers credit card or PayPal account is valid, and verify the customers information to match the credit card. Orders with fake cards or accounts will be declined before the order is sent to the restaurant. However, for offline paid-in-store orders, it is the restaurants responsibility to contact the customer and verify that the order is valid.
The restaurant management interface (or back-end interface) is a web browser interface for the restaurant to manage your online orders, menus, and operating hours. It is very user-friendly and easy to use.
We offer flexible options for online orders. You can choose to use offline (pay-in-store) payment--meaning customers will pay cash or card in your restaurant or at delivery--or you can choose online payment, meaning customers will pay by credit card or PayPal when they place their order.
If you enable online payment, the customers payment will be sent directly to our payment gateway company for processing. The funds will be deposited in Menustones merchant account, and will be wired to the restaurants bank account after deducting the commission and transaction fees, on a bi-weekly or monthly basis per our accounting circle. For online payment, we will help you handle order refunds and disputes. We will cover the loss if it is proven to be our fault; otherwise, the restaurant will pay for losses caused by "item not received", "missing item or not as described", and "duplicated payments".
If you choose offline payment, you will be responsible for collecting order payments from customers and handling all refunds and disputes by yourself.
Unfortunately, wiring funds daily is a very expensive service and would take additional accounting effort; therefore, we do not offer this service. If you prefer to receive funds on a daily basis, then you may want to consider offline payment instead.
So far, our system does not support that; however, we are working on a solution that would make it possible to deposit payments directly to your restaurants merchant account in the near future.
We use the top rated and most popular payment gateways for processing online order payments. They are fully PCI complaint and very secure. All online transaction data is encrypted and sent to payment gateways directly. Our system does not store any customer credit card information, so there is no need to worry about credit card information leaks on our system. Additionally, all credit cards will be verified and validated through the payment gateway, so as to reduce credit card fraud.
The order will be voided and will not be sent to you. Customer will receive a notification about the transaction failure.
Yes, we can help set up a minimum $ amount for online payment. Orders below the minimum will not be able to pay by credit card online.
Yes, if you choose online payment, the credit card processing fee will be deducted directly by the payment gateway company. The fee will be reflected on your monthly accounting report.
Yes, we can help you set up a “convenience fee” or “booking fee” in $ or % to offload part or all of your online processing fee.
If you collect payment from the customer directly, you will be fully responsible for the refund. Once complete, inform us of the order number and amount of the refund so we can update the accounting change accordingly.
If we collect payment on behalf of you, we will take care of the refund. We will not process refunds without notice from you.
In order to start using your online ordering, we need to setup the following items:
You will receive your report and invoice between the 1st and 5th of every month by email.
The report lists all transaction details of your sales, total sales and fees, credit card processing fees paid, and commissions you owe.
Your credit card processing fee is deducted automatically by the credit card processing company.
If you use online payment, it will be deducted by us from your sales fund. If you use offline payment, we will charge it to your credit card.
Contact us any time and we will review your questions and provide clarifications.
No worries! Just contact us and we will review the problem and refund your money if overcharged.
We will promote your restaurant in multiple ways, both online and offline.
Customer service is our strongest competitive advantage; you can reach us 24/7 by phone(###-###-####), email (###@###.com) or instant chat tools like WeChat (account). We monitor your online orders and website during your business hours, as well as provide live support to make sure your online ordering is running as smoothly as possible.